1. Data Protection

Travel With Gaston FZ LLE (“Travel With Gaston”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.

We comply with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). For clients based in the European Union (EU) or European Economic Area (EEA), we also process data in accordance with the General Data Protection Regulation (GDPR).

For clients outside the UAE and EU/EEA, we apply internationally recognized data protection standards to ensure that your information is handled lawfully, transparently, and securely.

This Privacy Policy explains how we collect, use, and protect your information, and provides assurances about what we will not do.

 

2. Information We Collect

When you register as a member, book travel, or interact with us, we may collect:

• Name
• Date of birth
• Email address
• Phone number
• City/country of residence
• Payment/credit card details (securely processed)
• Booking history and preferences

We also collect technical data for security and service improvement, such as:

• IP address at the time of booking
• Search and booking patterns
• Fraud-prevention data
• Site usage analytics

 

3. Use of Information

We use your personal data only when permitted by law and for the following purposes:

• Servicing and managing your membership account;
• Completing and managing travel bookings (including sharing data with hotels, airlines, and suppliers solely for booking fulfillment);
• Providing personalized travel recommendations and offers;
• Sending newsletters, promotions, and service updates (if opted in);
• Notifying you of booking changes or issues;
• Administering competitions and promotions;
• Improving our website, app, and services;
• Fraud prevention and security monitoring.

 

4. Data Sharing & Disclosure

We do not sell your personal information. Data is disclosed only in the following cases:

• To hotels, airlines, and suppliers strictly for booking fulfillment;
• To trusted service providers (e.g. payment processors, IT providers) under confidentiality agreements;
• When required by law or regulatory authorities;
• With your explicit consent in specific cases.

We do not sell mailing lists or share personal data with third parties for direct marketing.

 

5. Data Security

We have implemented technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or loss. These include:

• Data encryption and secure servers;
• Firewalls and penetration testing;
• Strict password policies;
• Access restricted to staff with a business need-to-know;
• Confidentiality obligations for all employees and contractors;
• Breach detection and response procedures;
• Regular staff training on data handling and protection.

 

6. International Data Transfers

As we serve global clients, your data may be transferred and processed outside your country of residence. In all cases, we ensure adequate safeguards are in place in compliance with PDPL, GDPR, and internationally recognized standards.

 

7. Your Rights

Under UAE PDPL:

You have the right to access, correct, update, delete, or restrict the use of your personal data, subject to applicable UAE law.

Under GDPR (for EU/EEA clients):

You have the right to:

• Access and request copies of your personal data;
• Request rectification of inaccurate data;
• Request deletion (“right to be forgotten”);
• Restrict processing of your data;
• Object to certain types of processing, including marketing;
• Data portability (transfer of your data to another provider).

To exercise your rights, contact us at gonzalo@travelwithgaston.com.

 

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us:

• Enable online bookings;
• Store account preferences;
• Analyze site usage;
• Measure ad effectiveness.

You can disable cookies via your browser settings. However, blocking cookies may limit site functionality.

 

9. Data Retention

We retain your personal data only as long as necessary to:

• Provide our services;
• Comply with legal obligations;
• Resolve disputes;
• Enforce agreements.

When no longer required, data will be securely deleted.

 

10. Amendments

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

 

11. Contact Information

If you have any questions or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Travel With Gaston FZ LLE
Twin Towers, Fujairah, P.O.Box 4422
Fujairah, United Arab Emirates
Email: gonzalo@travelwithgaston.com
Tel: +65 8054 2370